Welcome to thecloset.co.in!
This Privacy Policy, together with our Terms of Use, describes how The Closet (“Company”/ “We”/ “Us”/ “Our”) collects, stores, uses, and protects the information provided by our customers, visitors, and stakeholders (hereinafter referred to as “User”/ “Users”/ “You”/ “Your”/ “Customer”).
The Closet is engaged in the business of selling ethnic wear and accessories through its online platform. This Privacy Policy explains your rights regarding your personal information, how we safeguard it, and how you can contact us in case of questions or concerns.
This Privacy Policy is an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder. It does not require any physical or digital signature.
By using our services or accessing our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree, please refrain from using our website or services.
What Information Do We Collect?
We may collect the following types of information when you interact with our platform:
- Personal Information: Name, email address, phone number, billing/shipping address, date of birth, gender, etc.
- Transaction Information: Payment details, order history, refund/return details.
- KYC Details (if applicable): Government-issued ID, address proof, or other documents where required.
- Technical Information: IP address, device type, browser details, location data, and cookies.
- Feedback & Communication: Information you provide when contacting us, participating in surveys, reviews, contests, or customer support.
How We Collect Your Data
- Directly from You: When you create an account, place an order, subscribe to newsletters, or contact customer service.
- Automatically: Through cookies, log files, and tracking tools when you browse our website.
- Third Parties: Advertising and analytics partners (e.g., Google, Meta) may share limited information to improve ad personalization.
Why We Collect Your Information
We use your data to:
- Process and deliver your orders.
- Provide customer service and handle returns/refunds.
- Send promotional updates, offers, and new collection announcements.
- Personalize your shopping experience.
- Prevent fraud, protect against unauthorized transactions, and comply with legal requirements.
- Improve our website, services, and product offerings.
Use of Cookies
Our website uses cookies to:
- Recognize returning users and save preferences (e.g., size, color choices).
- Analyze site traffic and user behavior.
- Deliver targeted advertisements on third-party websites.
You may choose to block cookies through your browser settings, but this may limit certain website features.
Sharing of Information
We respect your privacy and do not sell or rent your personal data. However, we may share it with:
- Trusted Partners: Logistics/courier partners, payment gateways, IT support, and service providers under confidentiality agreements.
- Legal & Compliance Authorities: When required by law, court orders, or regulatory obligations.
- Business Transfers: In case of a merger, acquisition, or sale of business assets.
All third parties handling your data are contractually bound to ensure its protection.
Data Security
We use SSL encryption, secure servers, and other technical safeguards to protect your personal data. However, no system is 100% secure, and we cannot guarantee absolute security. Users are responsible for maintaining confidentiality of account credentials.
User Rights
You have the right to:
- Access the personal data we hold about you.
- Request corrections or updates.
- Withdraw consent or request deletion of your personal data.
- Opt-out of promotional communications.
Please note that certain information may be retained as required by law or for legitimate business purposes.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
Children’s Privacy
Our website is not intended for users under the age of 18 without parental consent. If we discover that we have collected information from a minor without proper consent, we will delete it promptly.
International Transfers
Your data may be stored or processed outside India, subject to strict confidentiality and data protection agreements with third-party service providers.
Changes to this Policy
We may update this Privacy Policy periodically. Continued use of our website after changes are published will be considered acceptance of the revised policy.
Contact Us
For questions, concerns, or complaints regarding this Privacy Policy, please contact us at:
The Closet
📍 Office Address: Ajay Ahuja Nagar, Kota – 324010
📞 Contact No: +91 7976716335
📧 Email: theclosetenquiry@gmail.com